POSITION

COMPETENCY REQUIREMENT

KEY RESPONSIBILITIES

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Admission Officer

EDUCATION AND EXPERIENCE 

• A minimum of a diploma in and Finance or Hospitality Management
• 3-5 years in a healthcare settings

SKILLS AND ABILITIES

• Deep knowledge of work processes and/or procedures including financial administration and computer based management.
• Supervision and stress management and basic arithmetic and cash flow management
• Job knowledge & Skill, cooperation, communication, clients service focus, and supervision
• Gives out information and ideas in a clear and concise manner, including the requirement to inform and persuade

• Abide by updated Policies and Procedures pertaining to Hospital admissions to units/wards and Out-Patient department.
• Ensure reduced complaints about personnel attitudes
• Knowledgeable about fee structures
• Ensure proper database management of all patients attending clinics and health promotion events.
• Advise patients on the waiting times if Medical Officers held up.
• Where necessary, Change patient’s appointments and inform them on changes.
• Ensure Files are ready before the clinics and for onward transmission to the ward/unit
• Ensure Accurate records of all attendances at OPD and  admission to unit /wards
• Production of statistical records as required to demonstrate increased or decreased admission rates
• Maintain database of daily balances in line with cash and receipt books
• Making self Audits of receipt books to identified deficits
• Following remedial Action Plans put in place
• Auditing receipt books for the safekeeping of patients’ private property
• Documenting signed patient documents with high confidentiality.
• Ensure frequent data back up to prevent corruption or loss of information.
• Keeping all files and documents up to date
• Reporting all income collected in accordance with the approved Hospital policy.
• Provision of reports on cash collections and justify the imbalances between cash in hand receipt books.
• Safe guarding patient’s valuables, by providing receipt to patient and making note in patient’s case sheet as per Policy and Procedure
• Checking the validity of the Medical cover documentations (Insurance Cards, medical cover letters)

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