Background information about the job or company
Energy Utility Corporation Limited (EUCL) has announced a recruitment opportunity for 22 positions across different departments and technical areas.
Responsibilities or duties
- Managing daily call-centre operations.
- Conducting needs assessments and performance reviews.
- Setting performance targets.
- Managing records and communications.
- Maintaining updated knowledge of industry developments.
- Monitoring complaints and customer concerns.
- Preparing reports on customer service performance.
- Managing complex customer complaints.
- Providing leadership to Contact Centre staff.
- Developing annual work plans and financial budgets.
Qualifications or requirements
The advertisement states that EUCL/REG is an equal opportunity employer and encourages women to apply.
Experience needed
Not specified.
Any other provided details
The advertisement states that hard copies are not accepted and that only shortlisted candidates will be contacted. Applicants are encouraged to submit their applications before the deadline.
- Managing daily call-centre operations.
- Conducting needs assessments and performance reviews.
- Setting performance targets.
- Managing records and communications.
- Maintaining updated knowledge of industry developments.
- Monitoring complaints and customer concerns.
- Preparing reports on customer service performance.
- Managing complex customer complaints.
- Providing leadership to Contact Centre staff.
- Developing annual work plans and financial budgets.
- The advertisement states that EUCL/REG is an equal opportunity employer and encourages women to apply.
Vacancy title:
Contact Centre Supervisor
[Type: , Industry: Professional Services, Category: Management, Business Operations, Customer Service]
Jobs at:
Energy Utility Corporation Limited (EUCL)
Deadline of this Job:
Friday, October 16 2026
Duty Station:
Kigali | Kigali
Summary
Date Posted: Wednesday, October 7 2026, Base Salary: Not Disclosed
JOB DETAILS:
Background information about the job or company
Energy Utility Corporation Limited (EUCL) has announced a recruitment opportunity for 22 positions across different departments and technical areas.
Responsibilities or duties
- Managing daily call-centre operations.
- Conducting needs assessments and performance reviews.
- Setting performance targets.
- Managing records and communications.
- Maintaining updated knowledge of industry developments.
- Monitoring complaints and customer concerns.
- Preparing reports on customer service performance.
- Managing complex customer complaints.
- Providing leadership to Contact Centre staff.
- Developing annual work plans and financial budgets.
Qualifications or requirements
The advertisement states that EUCL/REG is an equal opportunity employer and encourages women to apply.
Experience needed
Not specified.
Any other provided details
The advertisement states that hard copies are not accepted and that only shortlisted candidates will be contacted. Applicants are encouraged to submit their applications before the deadline.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Interested and qualified candidates should submit their soft-copy application documents through the recruitment portal:
The advertisement states that hard copies are not accepted and that only shortlisted candidates will be contacted.
Application Deadline: 16 October 2026 at 5:00 PM
Applicants are encouraged to submit their applications before the deadline.
The advertisement also states that EUCL/REG is an equal opportunity employer and encourages women to apply.
Application Link: Click Here to Apply Now
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