In-Country Instructor at Cornell SC Johnson College of Business

About Cornell University

Cornell University, unique among its peers, is the federal land-grant institution of New York State, a private endowed university, and a member of the Ivy League.  Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose and contribute creative ideas to further the university’s mission of teaching, discovery, and engagement.

About the Program

The Mastercard Foundation Hanga Ahazaza initiative is a $50 million, five-year initiative focused on increasing employment opportunities for young people while expanding the tourism and hospitality sector in Rwanda.

Hanga Ahazaza, meaning “create the future” in Kinyarwanda, is a consortium of partners from the education, development, and private sectors. Working together, the Hanga Ahazaza partners will support small businesses and entrepreneurs in the tourism and hospitality sector through increased access to financial services and training, and by connecting them to young people with the skills needed to be successful employees.

Cornell University’s SC Johnson College of Business is providing educational training to hospitality professionals in Rwanda via online courses, virtual events, and executive education courses. As Cornell University’s online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world.
About the role

The In-Country Instructor is a key member of the Cornell University component of the Hanga Ahazaza Initiative. In this role, you will be responsible for the on-the-ground implementation of the hospitality training and development program. You will assist with identifying program participants, facilitate online and in-person coaching sessions, host student events, and conduct face-to-face meetings with the students. The In-Country Instructor will actively collaborate with the Cornell team members located on Cornell’s Ithaca Campus as well as the Hanga Ahazaza team and other partners in Rwanda to ensure the successful execution of the program.

This is a full-time position based in Kigali, Rwanda. It is expected that the successful applicant will be employed by Dalberg, Ltd, an independent entity affiliated with Cornell.


The position responsibilities include but are not limited to:

  •  Facilitate and encourage student collaboration in online course discussions boards
  • Grade and provide quality feedback to online discussion posts, projects and assignments
  •  Respond to student questions and learning needs in a timely manner
  • Complete course administrative tasks: update syllabi, manage assignment due dates, update and post course announcements, and hold office hours
  • Guide students to successful course and certificate completion
  • Collaborate with eCornell staff on course curriculum and student engagement as needed
  • Travel throughout the country to hold in-person office hours / instructional support
  • Assist in execution of live virtual sessions, acting as an in-person or on-air facilitator
  • Make course content suggestions and recommend modifications to contextualize the learning for the Rwandan audience
  • Make the approved content modifications within the learning management system
  • Perform other responsibilities and duties as necessary


  •  Bachelor’s degree with 10 years of experience in Hospitality or an advanced degree (Master’s/PhD) with 5 years of experience in Hospitality
  • Proficiency in (or willingness to learn) the use of instructional technology and online teaching tools
  • Prior experience providing instruction and support to students from a broad variety of backgrounds and prior experiences
  • Capability to support non-traditional students (adults/part-time students, etc.) in achieving the learning outcomes of the relevant courses
  • Experience designing/revising curriculum and measuring student performance
  • Highly effective oral and written communication skills
  • Highly effective interpersonal skills
  • Strong computer literacy is a must
  • Ability to work efficiently and effectively with minimal guidance
  • Commitment to work and reside in Kigali, Rwanda
  • Must be able to travel to different locations to include remote and or austere locations throughout Rwanda
  • Native-level fluency in English and Kinyarwanda
  • Excellent prioritization and time management skills
  • Must be available regularly to communicate with Ithaca-based staff, sometimes during NY, USA business hours
  • Possession of valid working permit to work in Rwanda
  • Satisfactory completion of background checks, education verification and prior employment checks

Preferred requirements

  • Possess current and valid driver’s license
  • Online and/or face-to-face instructional experience preferred
  • Experience living and working in a developing country

Interested candidates should  email  resume and cover letter to:

Jennifer Mayo Director of External Relations Cornell SC Johnson College of Business 289 Statler Hall Ithaca, New York 14853

Notice to Applicants

  • Thank you in advance for your interest in working with Cornell University. Please note that only shortlisted candidates will be contacted for the interview. We are unable to entertain correspondence from candidates regarding delays, conduct, and result of interviews or reasons for not being called for interviews.
  • Cornell University and Cornell-affiliated organizations reserve the sole right to alter/modify/cancel the entire selection process or the position or the vacancy or to disqualify any candidature at any stage of the selection process.
  • Applying for this position authorizes the Cornell University or any affiliated third party to contact any of your schools, your current* and former employers, or other references for the purpose of verifying information and/or obtaining an account of your education, work experience and skills. By applying for a job, you agree to hold any and all of your reference sources harmless and free of any liability for releasing such information.
  • You certify that all statements (verbal and written) made on any and all material collected during the hiring process are true, complete, and accurate.
  • Any misrepresentation or omission of facts called for in the employment application, resume/CV, interview process, and/or other application material may prohibit consideration for employment and is cause for immediate termination if employed. In addition, you certify that your conduct and performance in your current and/or past employment, has been in accordance with policies, procedures, laws, and regulations.

* Please note that the point at which your prospective hiring supervisor will contact your employer may vary; however, this is most commonly done on a pre-employment basis, usually after the initial in person interview. This practice is rarely performed on a pre-interview basis. If you have concerns about having your current employer contacted, please communicate those concerns to the person who conducts your initial interview to determine what, if any, alternatives exist.

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