Entry Level Relationship Officer – Logbook Finance Product Jobs – Platinum Credit (U) Ltd

Organisation:  Platinum Credit (U) Ltd
Duty Station:  Kampala, Uganda
Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd which operates as a holding company and through its subsidiaries provides emergency loans to individuals in the East African region. They are a leading Regional Micro Finance Company providing emergency loans to employed individuals in Eastern Africa with a branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product available to formally employed persons working in the Private Sector.
Job Summary:   The Relationship Officer – Logbook Finance Product will be responsible for the effective and efficient communication with customers to achieve customer satisfaction, timely loan repayments and repeat business.
Key Duties and Responsibilities: 
  • Develop and oversee relationships with clients to ensure top level service is provided to clients.
  • Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products.
  • Consistent and frequent communication with clients providing complete, concise account information and guidance.
  • Addressing customer concerns and complaints.
  • Design and implement techniques for educating old and new customers on the benefits of existing and new products or services.
  • Ensure assigned portfolio is performing as per company’s set targets.
  • Ensure retention of customers with at least 40% of repeat business from assigned portfolio.
  • Ensure collections performance target of 90% and above for your portfolio.

Qualifications, Skills and Experience: 
  • The applicant for the Platinum Credit Relationship Officer – Logbook Finance Product job position must hold a Degree in Business Administration or any other relevant field. 
  • One to two years of proven experience in Debt Collections preferably in Financial Institutions.
  • Knowledgeable about Asset Finance.
  • Computer knowledge.
  • Customer Care Experience. 
  • Must possess leadership and supervisory skills.
  • Excellent numerical and analytical skills.
  • Excellent interpersonal and communication skills.
All suitably qualified and interested candidates should send their applications, detailed CVs (in Ms Word format) and testimonials (in PDF format) to the address below; (total email size should not exceed 2MB)
The Human Resource Manager,
Send your application to: info@platinumcredit.co.ug 
Deadline: 28 th  August 2019

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