Job Description
Old Mutual Insurance Rwanda (former UAP Insurance Rwanda) is a subsidiary of UAP Old Mutual Group, member of Old Mutual Limited, an Integrated financial service provider comprising Insurance, Banking, and Investment Business. Old Mutual insurance Rwanda vision is being the Rwandan’s revolutionary financial services company with a commitment to enhance the quality of life by delivering peace of mind and financial freedom.
Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries. Our primary operations are in South Africa and the Rest of Africa, and we have niche businesses in Asia. We have 12 million customers and 30,000 employees and with over 175 years of heritage across sub-Saharan Africa, we are a crucial part of the communities we serve and broader society on the continent. The business is listed on the Johannesburg, London, Zimbabwean, Malawian and Namibian stock exchanges. The UAP Old Mutual Group comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisition resulted in Old Mutual Kenya and UAP Holdings (www.uapoldmutual.com) as well as Faulu Microfinance Bank (www.faulukenya.com) forming one of the largest financial services groups with a growing footprint in East and Central Africa. The Group currently has operations in Kenya, Uganda, Tanzania, South Sudan and Rwanda. The Group now offers customers a comprehensive and enhanced range of financial services which include Investment, Insurance, Banking, and Savings as well as a wider and more accessible distribution network. The wider group also offers broad career growth prospects for employees. It therefore wishes to fill the below vacant position with qualified, experienced, and talented individual to strengthen its portfolio as a Pan – African Financial Services Group. The positions’ details are further outlined below;
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Role Title: |
Claims Analyst GI -1 Post |
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Business Unit(s): |
Rwanda |
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Business /Function: |
Claims Analyst GI |
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Location: |
Rwanda |
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Reports To: |
Claims Manager |
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MDP Level: |
Manager of self |
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Role Size |
L |
Job Summary
Ensures complete and sound claim settlements, legal reviews, and investigations in accordance with company policies and procedures. The role holder will process claims in an expeditious and professional manner thereby meeting the customer’s expectations and overall department objectives.
Key tasks and responsibilities
- Register and post new claims and processes them within the set standards to ensure quality customer service is given
- Set initial reserves for new claims and recommend reserve changes
- Close files as payment/recoveries are made
- Prepare claim summary reports
- Track by regularly updating the claims register to determine progress of the claim and advising customers on status
- Raise and record payment requisition voucher, forwarding the requisition to finance department and tracking the file to ensure that the cheque/credit note is received back for dispatch to the claimant within the stipulated period
- Identify recoveries at the point of claims registration &processing and issuing of demand letters then passing on to legal section
- Promptly attends to customer’s complaints and inquiries and obtain feedback from customers and ensure customer satisfaction
- Prepare claims statistical monthly/quarterly reports and any other reports as directed by claims supervisor and ensuring that they are dispatched on time and maintaining records.
- Ensure livestock and crop claims are settled within stipulated time in collaboration with veterinary experts, agronomy specialist and advise from the agricultural underwriters.
- Ensure a monthly execution of a reinsurance and subrogation recoveries framework.
Qualifications and experience
- Bachelor’s degree in insurance or related field
- 3+ years’ work experience
Skills and competencies
- Accountable for service delivery through own efforts.
- Collaborates effectively with others to achieve personal goals.
- Accepts and lives the company values.
- Legal risk assessments and analysis
- Good communication and negotiating skills
- Good interpersonal skills
- Thorough understanding of policy covers/wordings and their interpretation as pertaining to claims
Method of Application
Submit your CV and Application on Company Website : Click HereClosing Date : 17th March, 2023.