Operation Officer HQ job at COOPEC IKIRENGA

COOPEC IKIRENGA is a Financial Service Cooperative operating in the Northern Province of Rwanda supervised by National Bank of Rwanda. Its creation is a result of merger of five SACCOs (COOPEC ITI, COOPEC CODEMARU, CSTCR SACCO, CSPKI and TRASO) that decided to form one single entity named “COOPEC IKIRENGA” in May, 2024 while the existing SACCOs remained as its branches. COOPEC IKIRENGA headquarter is located in Rulindo district, Base Sector, Rwamahwa Cell, Base Village.

It is from that background that the Management of COOPEC IKIRENGAinforms the public that it is recruiting competent and qualified staff to fill the following positions:

Responsibilities or duties

Under the supervision and guidance of the Head of Operations:

• To work diligently on the assigned work on time and to produce results;
• To comply with the instructions of the employer or his/her representative;
• To take good care of and manage the equipment assigned to him/her in his/her work;
• To be at work and respect working days and hours;
• To maintain the confidentiality of work;
• To provide basic identification documents before starting work;
• To follow the principles and codes of conduct governing the business activities of the Cooperative;
• Acts as the main custodian of the branches and outlets/Sub-branches;
• Is responsible and acts as a reference point for all security-related aspects;
• Is responsible for smooth and efficient operations of the branches and outlets;
• Ensures the attainment of sales goals to overseeing everyone provides excellent members/customer service;
• Ensures the close collaboration between headquarters and branches and outlets/sub-branches;
• Supports the Branch Business Manager in developing a local market sales plan and reaching the branches sales targets;
• Perform sales calls to facilitate branch and outlet/Sub branches business;
• Develops strategies and maintain effective customer services programs and achieve all member’s/customer expectation;
• Takes care of escalated client concerns;
• Provides a summarized reporting of sales activities in branches and outlets;
• Oversees that all internal controls are performed according to the procedures set;
• Visits branches and outlets regularly to ensure that branch operations are smooth and well executed;
• Any other duty that does not conflict with the laws and regulations as requested by the Head of Operations or his/her superior authority.

Qualifications or requirements (e.g., education, skills)

Education & Experiences Required

• Bachelor’s degree in Business Management, Accounting, Finance, business administration or other related fields
• Excellent oral and written communication and interpersonal skills.
• Strong decision-making and problem-solving skills.
• Ability to motivate the team into attaining sales goals.
• High customer service orientation.
• Strong communication skills.

General Requirement

• To be Rwandan
• Age limit: 40 Years
• Not to have been sentenced to a term of imprisonment equal to or exceeding six (6) months.
• Not to have been dismissed from any other institution unless applicant is entitled to reinstatement under laws and regulations in force.
• Not have been involved in the bankruptcy of a financial institution;

Experience needed

Three (3) years of experience in banking, microfinance

• To work diligently on the assigned work on time and to produce results;
• To comply with the instructions of the employer or his/her representative;
• To take good care of and manage the equipment assigned to him/her in his/her work;
• To be at work and respect working days and hours;
• To maintain the confidentiality of work;
• To provide basic identification documents before starting work;
• To follow the principles and codes of conduct governing the business activities of the Cooperative;
• Acts as the main custodian of the branches and outlets/Sub-branches;
• Is responsible and acts as a reference point for all security-related aspects;
• Is responsible for smooth and efficient operations of the branches and outlets;
• Ensures the attainment of sales goals to overseeing everyone provides excellent members/customer service;
• Ensures the close collaboration between headquarters and branches and outlets/sub-branches;
• Supports the Branch Business Manager in developing a local market sales plan and reaching the branches sales targets;
• Perform sales calls to facilitate branch and outlet/Sub branches business;
• Develops strategies and maintain effective customer services programs and achieve all member’s/customer expectation;
• Takes care of escalated client concerns;
• Provides a summarized reporting of sales activities in branches and outlets;
• Oversees that all internal controls are performed according to the procedures set;
• Visits branches and outlets regularly to ensure that branch operations are smooth and well executed;
• Any other duty that does not conflict with the laws and regulations as requested by the Head of Operations or his/her superior authority.

• Excellent oral and written communication and interpersonal skills.
• Strong decision-making and problem-solving skills.
• Ability to motivate the team into attaining sales goals.
• High customer service orientation.
• Strong communication skills.

• Bachelor’s degree in Business Management, Accounting, Finance, business administration or other related fields
• To be Rwandan
• Age limit: 40 Years
• Not to have been sentenced to a term of imprisonment equal to or exceeding six (6) months.
• Not to have been dismissed from any other institution unless applicant is entitled to reinstatement under laws and regulations in force.
• Not have been involved in the bankruptcy of a financial institution;