JOB DESCRIPTION: TERRITORY guide
Company: EarthEnable
Reports to: D istrict Operations guide
Location: Different districts in Rwanda
Compensation: 320,000 – 350,000 RWF (Rwandan Franc) / month gross, depending on experience
Who We Are
At EarthEnable, we believe that our clients deserve our very best, that work should be fun, and that the best ideas could come from any part of the company. We celebrate each other’s wins, learn from our setbacks, and are deeply proud of the impact we make every day. We believe a home that doesn’t make you sick means more than living disease-free. It means pride and dignity in the place our customers most treasure: their homes. Being a part of our team means more than building housing products: it means building an organization and building a better future for rural families.
What We Do
EarthEnable is transforming the way people live, by making homes healthier for families across rural Rwanda, Uganda, and Kenya. 80% of Rwandans live in homes with dirt floors which are dusty, unsanitary, and fertile breeding grounds for parasites and germs. While replacing a dirt floor with concrete has significant health benefits (e.g. reducing diarrhea by 50% and parasitic infections by 80%), concrete is unaffordable for many who need it, and is also tasked with 8% of global carbon emissions.
EarthEnable addresses this pressing and ubiquitous problem by selling high-quality, earthen housing products like our flagship floor that is 80% cheaper than concrete with 90% less embedded energy. Earthen floors, plasters, and blocks are composed of natural materials (gravel, clay, sand, and laterite) and sealed with a proprietary drying oil that makes them waterproof, strong, and polished. In our first decade of operations, EarthEnable has installed ~60,000 products for over 300,000 individuals and created livelihoods for over 1,300 people. See our new product – a full house – here!
Position Overview
The Territory guide is tasked with the overall performance, growth, and operational excellence of their assigned territory. This role combines commercial leadership, operational oversight, and people management to ensure sales targets are met, construction projects are executed efficiently, and customers receive an exceptional experience.
The ideal candidate is a proactive and results-driven leader who can translate strategy into execution, build high-performing teams, and operate with strong business acumen in dynamic field environments.
Key Responsibilities
1. Territory Ownership and Business Performance
- Own the end-to-end performance of the territory, ensuring alignment with company growth objectives and operational priorities.
- create and execute localized sales and operational strategies informed by market insights, customer needs, and competitive dynamics.
- Drive achievement of assigned sales and build targets while maintaining strong quality and customer satisfaction standards.
- track territory performance through data and KPIs, proactively identifying risks and implementing corrective actions.
2. Sales Leadership and Customer Experience
- guide the recruitment, onboarding, training, and ongoing development of Customer Sales Officers (CSOs) to build a strong and productive sales force.
- Equip teams with the tools, messaging, and assist needed to effectively engage customers and convert leads.
- Champion customer-centric practices, ensuring a seamless journey from initial engagement through project completion.
- Strengthen relationships with cooperatives, institutions, local leaders, and community stakeholders to expand market reach and reinforce EarthEnable’s mission.
- Oversee territory-level marketing and activation initiatives to drive demand and brand visibility.
3. Operational and Construction Excellence
- Oversee all construction activities within the territory, ensuring adherence to quality standards, timelines, and safety practices.
- Align construction capacity with sales volume to prevent project delays and backlog.
- Partner closely with operations teams to organize material forecasting, ordering, and delivery.
- Track project progress and ensure timely follow-up on active builds, addressing bottlenecks before they escalate.
- Continuously detect opportunities to enhance construction efficiency and reduce cycle times.
4. Financial Stewardship and Data Integrity
- Ensure customer payments are collected in accordance with company policies while maintaining the highest standards of financial accountability.
- track territory-level financial indicators, including revenue, cost drivers, and operational efficiency.
- Promote accurate and timely data capture to assist reporting, forecasting, and informed decision-making.
- Safeguard company resources by reinforcing compliance with internal controls.
5. Team Leadership and Culture Building
- Build, guide, and retain a high-performing territory team across sales and construction functions.
- deliver regular coaching, mentorship, and structured performance feedback to strengthen capability and accountability.
- Foster a culture grounded in professionalism, collaboration, continuous learning, and results.
- Model EarthEnable’s values and cultivate an environment where team members feel motivated, supported, and empowered to succeed.
Qualifications and Experience
- Bachelor’s degree in Business, Sales, Operations, or a related field.
- Minimum of 3+ years of progressive experience in field operations, sales leadership, or territory management.
- Demonstrated success managing teams and delivering measurable business results.
- Strong operational mindset with the ability to balance commercial growth and execution quality.
- Experience working in fast-paced or growth-oriented organizations is highly desirable.
- Proficiency in data-driven decision-making and performance management.
Key Competencies
- Strong leadership and people development skills
- Results-oriented with high ownership and accountability
- Strategic thinker with strong execution capability
- Excellent stakeholder and community engagement skills
- Financial and operational discipline
- Adaptability and resilience in dynamic environments
- Clear communicator with the ability to influence and motivate teams