Programs Quality & Learning Officer at American Refugee Committee (ARC)

Our work in Rwanda currently covers all the refugee locations and their kind Rwandan-host communities. And we are always looking to expand and, jointly with our partners, offer lasting impact with and for the communities we serve!

ARC is looking for a qualified, self-driven and committed individual for the position of Programs Quality & Learning Officer based full time in Kigali but with frequent travels to the field.



Programs Quality & Learning Officer


Reports to:   Senior Programs Coordinator, Rwanda

Job Summary:

The Programs Quality & Learning (PQL) Officer supports ARC Rwanda’s program design, development, and implementation of required M&E frameworks and systems, designing and executing assessments and evaluation studies, complex data analysis, staff skills building in M&E, accountability, and documentation for program learning. S/he ensures program effectiveness and efficiency, M&E system and processes to improve evidence-based programming, performance reporting, and contributes to business development.

Key Responsibilities

M&E Implementation and Reporting

  • Lead the development, strengthening and functioning of ARC Rwanda M&E frameworks and systems, and supporting tools or templates.
  • Support the management team in developing and implementation of a Country Program Monitoring Dashboard that integrates critical indicators of program performance and results.
  • Coordinate data collection activities such as rapid assessments, market studies, baseline surveys, evaluations, special studies, and other research activities.
  • Support timely and effective implementation of project work plans and deliverables.
  • Lead a team effort to identify and design innovative practices to improve organizational efficiency and effectiveness in M&E and general project management.
  • Organize, in collaboration with programs leadership and team, quarterly progress monitoring review meetings, and design-related actions and solutions needed.
  • Support programs team in producing quality reports for both internal and external audiences.

  Programs’ Development and Quality Assurance

  • Technically support new program development, including drafting required logframe or change models, M&E plans and systems, indicator tracking tables, etc.
  • Support the programs team in day to day program-related implementation and progress tracking.
  • Support Business Development team and Technical Advisors in program design and evaluation; preparing and presenting data, as well as supporting in the analysis.
  • Conduct routine and spot-check audits of ARC program field sites to ensure proper M&E techniques and implementation.

Capacity Building & Organizational Learning

  • Conduct working sessions with program teams prior to programs and business development teams to ensure existing data and learning contributes to and informs strategic business development.
  • Support all staff in clarifying and understanding indicators being used to measure project progress, including performance data collection tools, and indicator measurements.
  • Participate in M&E-related regional conferences and workshops and stay updated on best practices and new knowledge.

Required skills and experience we’re seeking

  • A minimum of Bachelor Degree in statistics, economics, project planning and management, information systems, monitoring, and evaluation or in a closely related field.
  • Minimum four (5) years’ direct experience in humanitarian or development programs’ design, monitoring, evaluation, and learning.
  • Conversant and able to design, develop and guide implement project strategic/results frameworks, Change or Logic models.
  • Experience leading, coordinating and supporting multi-sectoral (Health and nutrition, SGBV, WASH, Livelihoods) senior staff.
  • Demonstrated knowledge and experience managing and analyzing data using Excel, SPSS, STATA, Epi-info and comfort with regular Microsoft Application packages.
  • Conversant with ODK or any other mobile data collection platforms
  • Knowledge/experience in designing, leading and developing high quality reports from quantitative/qualitative studies, surveys or assessments
  • Proficiency in Microsoft Office Suite, advanced computing knowledge, application.
  • Fluency in written and spoken English language; fluency in Kinyarwanda required.

  Key behaviors and abilities

  • Solution, service, and support oriented attitude and work ethic; and a willingness to guide colleagues and charges towards exploring options and solutions, while assuring fidelity to expected policies and compliance.
  • A team player, with ability to work in a high paced, demanding environment.
  • Willingness to travel and stay for extended periods in remote country worksites to support workflows.
  • An open heart and open mind with the willingness to show and the humility to share, collaborate and learn from others.

Interested and qualifying candidates should submit 1 page Cover letter, an updated CV (maximum three pages) and names, title, and contacts of three professional referees, to include most current employer/supervisor – via email to   with the  POSITION applied for clearly indicated in the subject line . The deadline for submission of applications is  1 st  September 2019 at 5:00 pm.

Only applications received through the stated email address will be considered. Only shortlisted candidates will be contacted.

American Refugee Committee is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or protected veteran status.  American Refugee Committee complies with all applicable laws governing nondiscrimination in employment.

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