Community Liaison Officer ( Part – time) – British High Commission

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Job Category- Foreign, Commonwealth and Development Office (Residence and Support Staff)

Job Subcategory – Community Liaison

Job Description (Roles and Responsibilities)  

Main purpose of job:

The CLO works closely with the Corporate Services team and assists UK-based staff and families prior, during and after arrival with adjusting to life in Kigali.

Roles and responsibilities:

Although the individual works closely with Corporate Services they are the independent voice and advocate for staff and families and may advise Post management on morale issues and if necessary advocate for change – e.g. in relation to Post housing or recreational facilities. The CLO serves all UK-based officers and families across the Foreign, Commonwealth and Development Office and Partners Across Government (PAGs) at Post. All staff at Post should benefit from the support of the CLO including single officers and those with families.  The role requires someone who is proactive, approachable and friendly. The individual should have strong communication skills, including strong listening skills. They should also be willing to be adaptable and flexible to deal with changing circumstances and a diverse range of needs. Given the nature of the role, empathy and discretion are particularly important.

Key roles and responsibilities are as follows:

To give advice to new staff and families regarding living in the post; e.g. what to prepare and bring, education/local schools, car purchase, medical facilities etc.

Prior to new staff and families arrival (for those going straight to their accommodation), to ensure readiness, and that a basic set of supplies including float (and food supplies if requested) are available. Also extend this service to departing staff.

To help staff and families with their familiarisation/tour/recce (where applicable) of local shops, schools, clubs, etc and introduce them to applicable local communities. Continuously maintain necessary support throughout their posting.

To assist families with any problems or queries of a welfare or administrative nature confidentially.

To produce a newsletter as required, a Post Welcome Pack, and assist with updating Post Report and Fact Sheet. Ensure timely delivery of these as required.

To respond to all queries and administrative requests from DSFA and HR e.g. completing the Annual Spouse and Partner Employment Report, HR School Information Sheet, and distributing information (Carousel magazine) from DSFA.

If applicable, manage float store – preparing floats outward and receiving inward.
Complete the twice-yearly ECA Cost of Living Allowance (COLA) survey and assist with the ECA Hardship Survey as required.

Liaise with the FCO Healthline (Healix) as necessary regarding healthcare facilities at post, and with the Regional Medical Advisor to produce a Good Health Guide

Essential qualifications, skills and experience  

Excellent communication and Interpersonal skills;very organised, very flexible; good knowledge of Kigali

Desirable qualifications, skills and experience  

Experience in a similar role, eg. Social Secretary, etc.

Required competencies  

Changing and Improving, Leading and Communicating, Managing a Quality Service, Delivering at Pace

Application deadline – 23 October 2020

Grade   – A2 (L)

Type of Position  – Part-Time

Working hours per week  – 9

Region  – Africa

Country/Territory  – Rwanda

Location (City)  – Kigali

Type of Post  – British High Commission

Starting monthly salary ()  – RWF 194,018 Monthly Gross (Pro rata)

Start Date  –  1 December 2020

Other benefits and conditions of employment  

Learning and development opportunities:

Access to L&D opportunities as all FCDO staff are entitled to.

Working patterns:

The role is for 9 hours per week with option for some home/remote working, and to flex when hours are undertaken during the working week.


All staff of the British High Commission are entitled to 25 days paid leave per year on commencement of employment. The leave year is 1 January to 31 December. Friday afternoons, Saturdays, Sundays and public holidays observed by the British High Commission do not count as annual leave.

Staff employed on a part-time basis or on a fixed term contract of less than 12 months duration are entitled to a pro rata leave entitlement. Similarly, staff joining the British High Commission part way into the leave year qualify for a pro-rata entitlement.

Additional information  

Please complete the application form in full as the information provided is used during screening.

Please check your application carefully before you submit, as no changes can be made once submitted.

The British High Commission will never request any payment or fees to apply for a position.
Employees recruited locally by the British High Commission in Kigali are subject to Terms and Conditions of Service according to local employment law in Rwanda.
All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit.

The responsibility lies on the successful candidate to;

Obtain the relevant permit
Pay fees for the permit
Make arrangements to relocate
Meet the costs to relocation

The British High Commission do not sponsor visas/work permits except where it may be local practice to do so.

Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.

Information about the Foreign and Commonwealth Office Competency Framework can be found on this link: Please note:  EO=B3

Reference checking and security clearances will be conducted on successful candidates.
Please log into your profile on the application system on a regular basis to review the status of your application.


Please be aware that you will only be able to apply to vacancies for Local Staff roles with the British Government through this official site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official site. If you complete and send an application through any other site, we will not receive it.

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