Client Support Executive at Deriv (RW) Ltd


Client Support Executive

Melaka , Malaysia | Posted on 01/01/2021

Job Description

As a Client Support Executive at Deriv.com, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role, provided that you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.

  • Resolve complex customer care issues through careful investigation and in keeping with existing policies and procedures.

  • Communicate solutions to customer issues in a clear, concise, friendly, and timely manner.

  • Respond to customer enquiries by phone, email, social media, and live chat daily.

  • Process applications and customer documentation according to relevant policies and regulations.

  • File records and documents of customer interactions according to existing guidelines.

  • Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base.

  • Collaborate with members of our IT team to identify new ways to improve our products and services for customers.

  • Perform regular testing on our products and services.

  • Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.

Requirements

  • Exceptional spoken and written communication skills in English

What’s good to have

  • University degree in marketing, computer science, or any related field
  • Practical experience in technical customer support
  • Experience in the financial services or IT industry
  • Proficiency in other languages in addition to English

Benefits

  • Growth-inducing challenges

  • Productive work atmosphere

  • Cooperation, support, and empowerment

  • Career progression opportunities

  • Market-based salary

  • Annual performance bonus

  • Health benefits

  • Casual dress code

  • Travel and internet allowances


Method of Application

Submit your CV and Application on Company Website : Click Here
Closing Date : 17th March, 2021.


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