Job Description
JOB VACANCY
POSITION : Manager Claims Management
Location : Kigali, Rwanda
ITM Africa Ltd, an international company specializing in all HR solutions is assisting a client to recruit a Manager Claims Management
Purpose of role :
This role is responsible for ensuring that all claims lodged for and against the Company are resolved in the most favourable manner in a bid to minimise and control claims costs while efficiently servicing the client and meeting Sonarwa’s legal obligations to settle claims in accordance with company policies and procedures.
What you will do :
- Implement the claims management strategy to ensures claims management contributes to the profitability of the business;
- Develop policies and procedures that guide the delivery of claims management services to support profitability and compliance with the relevant insurance regulations
- Appoint loss adjustors to provide estimates of the company’s liability with respect to claims lodged
- Record outstanding claims reserves based on the loss adjustors’ estimates, and update estimates whenever additional details are available
- Authorise claim settlement directly to policyholders or to third parties, e.g., service provider, depending on the claim’s nature as per the regulations
- Recover claims from either third parties found liable from the claim and/or reinsurers as per the reinsurance contract terms
- Analyse general insurance claims data to identify issues, and ensure that all relevant issues relating to underwriting policies and product pricing are identified and communicated to relevant stakeholders
- Provide reserve recommendations to ensure that reserve activities are consistent with corporate policies
- Implement standards/benchmarks for measuring the performance of strategic customer relationship and communication
- Review and approve payment and discharge vouchers within limits
- Ensure that all claims fall within scope of respective general insurance policy
- Prepare and analyse weekly general insurance claims statistics to inform the need to include or improve underwriting clauses
- Identify, appoint and maintain an efficient and effective list of service providers
- Prepare periodical general insurance claims reports and other management reports relating to claims for management decision making
- Monitor and review departmental performance to ensure quick turn around on claims settlement
- Supervise, appraise, train and develop of staff in the department to ensure optimal performance in the effective execution of duties
You will be a good fit if you have :
- Bachelor’s Degree in in a business related field
- Professional qualification in Insurance (ACII, FLMI )
- Three (3) years’ experience in insurance; two (2) of which should be in a managerial capacity in claims management.
- Communication skills
- Building Relationships
- Focuses on the Customers
- Solves Problems
- Develops Others
- Manages Quality and Risk
- Managing Change and Ambiguity
- Managing and Executing Strategy
- In depth understanding of insurance operations and concepts
- Detailed knowledge of insurance regulatory requirements
- Detailed knowledge of underwriting processes, procedures and concepts
Method of Application
Submit your CV and Application on Company Website : Click HereClosing Date : 28th February, 2023.