Customer Liaison Coordinator at RwandAir Catering Ltd

Job Title : Customer Liaison Coordinator

Reporting Line : Operations Manager

Department : Operations

Role Purpose Statement:

Key Interfaces External:   customers

External , customers. all departmental manager and supervisors

Business Strategy.

  • Ensure compliance with the required catering policies
  • He/she is responsible for maintaining high standards in Catering Unit customer care.

Major duties

  • Follow organizational directives, policies and achieve highest customer satisfaction, increase profitability
  • Provide data for the development of an annual business plan and budgeting for the department
  • Implement the short -term operation planning in coordination with other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviations
  • Ensure the ordering of all materials needed at the department if applicable
  • Ensure that the department’s work methods are in line with the company standards and customer contracts
  • Initiate and control continuous optimization of processes
  • Examine financial data/statements and use them to improve profitability
  • Perform quality controls and monitor production KPI’s
  • Cater to clients’ concerns
  • Implement and control the cost budget in the area of responsibility, initiate and steer corrective actions in case of deviations
  • Order purchase materials, plan inventory and ensure warehouse efficiency.
  • Perform quality controls and monitor production KPI’s
  • Respond to clients’ concerns
  • Menu presentation.
  • Prepare menu specifications, crew information, schedule and cycle change.
  • Investigate and reply to customers’ queries
  • Confirm delivery slips with the unit.
  • In Conjunction with departments ensures that sufficient and economic quantities of all stock items (equipment, beverages, dry stores, etc.) are maintained to meet client services standards
  • Inform the relevant departments about menu change, packing plan, and galley plan.
  • Follow organizational directives, policies and achieve highest customer satisfaction, increase profitability
  • Ensure clear communication and close co-operation with all relevant internal and external interfaces

If you meet all the above criteria, send in your CV together with a cover letter including a statement describing your suitability for the position you are applying for ( all in English ) and 3 names of referees at  operation@rwandaircatering.rw  not later than  17 th  September 2019

Note: your application latter  MUST  specify the position you are applying for

Share and send to your friends !